Your privacy is important to us, and we take care of your personal data. That is why we present our Privacy Policy below, in accordance with current national regulations, especially Law No. 19.628 on the Protection of Privacy, where we explain how we treat the personal data used in transactions made through our website. We also provide information you need to know by law, as well as your rights and options regarding the treatment of your data. The company responsible for the website and the processing of personal data through it is ÉPICA AUDIO. You can contact us via email at support@epicaaudio.com or by sending your questions or comments by postal mail to the address located at Camino a Bosque Nuevo de Huincacara, 2nd strip, lot 5, Villarrica, La Araucanía.
The personal data collected from users browsing the website through cookies are lawfully processed, as detailed in the information provided through the Cookie Policy, available at the following link Cookie Policy. The personal data collected on this website through user registration essentially includes identifying information such as full name, email address, and phone number for contingency purposes in product dispatch and delivery.
processes the personal data of those who register as "Users" by completing the corresponding electronic form to carry out electronic transactions in the manner and conditions referred to in the Terms and Conditions of the Website, which must be read and expressly accepted prior to registration. Registration on this website and the use of a password are not mandatory requirements for contracting, but they facilitate personalized, confidential, and secure access to the website, as we have security measures in place to maintain the confidentiality of the data. The data processed are only those necessary to complete the transaction for the sale of products offered on the website. At the time of completing the desired commercial transaction and making an online payment, the economic data you provide are processed through a payment gateway via a secure server managed by the payment method provider. We use the email addresses of our customers to fulfill the acquisition of products, provide information related to purchased products, and share offers and promotions in the terms indicated in each communication. Our customers can unsubscribe from these communications at any time through the link included in each communication.
Your personal data may only be shared with companies related to ÉPICA AUDIO but never with third parties, except as required by law. We do not make international transfers of personal data of our customers.
We do not collect or maintain information from minors, as we understand that the privacy of minors is paramount.
ÉPICA AUDIO has adopted effective and reliable security systems to protect the integrity and confidentiality of consumer and user transactions and payments. The information provided by the user will be stored under high-security standards, processed in accordance with the law, and solely for the purpose of conducting transactions on the website and improving the marketing of the products offered. To comply with the security and organizational measures required for the processing of personal data, we have incorporated some of the measures indicated in the Terms and Conditions. This is to safeguard the confidentiality, integrity, availability, and fraudulent use of the personal data we process and retain. Security measures implemented by ÉPICA AUDIO include the protection of personal data by Wix and compliance with GDPR regulations.
As the data subject, you can exercise all the rights established in the current Law on the Protection of Privacy. You can access all the personal information we hold in our database, rectify inaccuracies or outdated personal data, object to its processing, and especially revoke the consent you have given us for the processing of your personal data. The procedure to exercise your mentioned rights will be carried out through a written request, either directly through the email account support@epicaaudio.com or by sending the written request to the address at Camino a Bosque Nuevo de Huincacara, 2nd strip, lot 5, Villarrica, La Araucanía, addressed to ÉPICA AUDIO. Please include your name, full address, documents verifying your identity, and specify clearly and precisely the personal data for which you request access, rectification, updating, or cancellation. To protect your privacy and the effective ownership of the request, reasonable measures may be taken to verify the identity of the requester before complying with the submitted request.
While our intention is not to make frequent changes to our privacy policy, ÉPICA AUDIO may modify it at any time, giving notice on our website or by email to registered users, with reasonable advance notice before its implementation.
If you have any questions about the content of this document, please contact us at support@epicaaudio.com.