This document aims to regulate the terms and conditions under which you (hereinafter referred to as "You") accept the right to access and use the Web services of www.epicaaudio.com. The acts and contracts carried out through the website www.epicaaudio.com (the "Website") are subject to these terms and conditions (the "Terms and Conditions") and current national legislation, particularly Law No. 19.496 on Consumer Rights Protection ("Law 19.496") and Decree No. 6 of January 21, 2021, from the Ministry of Economy ("Electronic Commerce Regulation"). Therefore, epicaaudio.com will strictly apply all the benefits, warranties, and rights recognized in favor of consumers under Law 19.496 and the Electronic Commerce Regulation, and it also adheres in all its parts to the Good Practices Code for Electronic Commerce of the Santiago Chamber of Commerce, which is available at the following link: https://www.ecommerceccs.cl/wp-content/uploads/2021/12/CBBPP-2021.pdf On this website, you may use, free of charge, the software and mobile applications that allow you to browse, visit, compare, and, if you wish, purchase the goods or services displayed here. It is an essential requirement for purchasing on the Website to accept the Terms and Conditions, as these are deemed incorporated into each of the contracts you enter into with epicaaudio.com through our website. We recommend that you carefully read this document.
For communication regarding any presentation, inquiry, or complaint regarding the use of the website or contracts carried out through it, it is communicated that the seller is Épica AUDIO, a Chilean company with a unique taxpayer identification number N° 77.875.176-3, which designates Mr. Arturo Zegers Giammarino as a special representative, General Manager, available at the email support@epicaaudio.com or by phone at +56 9 68786033, both domiciled for these purposes at Camino a Bosque Nuevo de Huincacara Street, 2nd strip, lot 5, Villarrica, La Araucanía. The authority to act on behalf of ÉPICA AUDIO is stated in a public deed dated December 20, 2023. ÉPICA AUDIO will contact you via email, phone, or another method, according to the preference indicated in the contracting process in question. ÉPICA AUDIO undertakes, in case of sending advertising or promotional information by email or another method, to ensure that it contains at least the following information: a) Incorporate message identification so that it is recognizable as advertising or promotional communication in the subject field of the message. b) Reference to the existence of the consumer's or Your right to request the cessation of such advertising mailings by ÉPICA AUDIO and ÉPICA AUDIO's obligation to suspend such mailings. c) Existence of a simple and effective procedure for the consumer to make such a request, indicating an email address for this purpose. d) Identification of the advertiser with its trade name. If it is teaser advertising, ÉPICA AUDIO will comply with the aforementioned obligations to the extent that the agency responsible for it is identified. ÉPICA AUDIO will cease sending advertising or promotional messages by email or other equivalent individual communication means to anyone who has expressly requested the suspension of such mailings.
The mere visit to this website does not impose any obligation on You, unless You express unequivocally, through positive actions, your intention to contract with the company to purchase goods or services, as indicated in these Terms and Conditions. To accept these Terms and Conditions, You must click where indicated on the ÉPICA AUDIO website through the option provided in the interface for this purpose, with the phrase "I have read and accepted" or another equivalent that allows You to give your unequivocal consent regarding acceptance. It is Your sole responsibility to review, before purchasing and using a product, the information or suggestions published on the Website, to ensure that the products, their features, and components are suitable for your particular situation and specific needs, taking into account your personal characteristics. It will be Your sole responsibility, releasing ÉPICA AUDIO from any liability, for any damage or harm caused by the incorrect or inappropriate use of the products.
Registration on this Website and the use of a password are mandatory requirements for contracting and facilitating personalized, confidential, and secure access to the Website. If you register on the Website, you must provide a secret password, which you can use and even modify as needed according to the instructions on the Website. To activate the password, you must complete the registration form available on the Website and submit it to ÉPICA AUDIO by clicking on the respective field for validation. The correct use and confidentiality of the secret password are the responsibility of You and the administrator, respectively, within the scope that corresponds to each.
Information about the products is available on the Website and is provided in accordance with Law No. 19.496 on Consumer Rights Protection. All reasonable measures will be taken to ensure that the details, descriptions, utility, and images of the products appearing on the Website are correct at the time they are entered into the system. However, on occasion, certain information published on the Website may contain typographical errors, inaccuracies, or omissions related to product descriptions, prices, or availability. ÉPICA AUDIO reserves the right to correct any errors, inaccuracies, or omissions and to modify or update information at any time and without prior notice (even after You have placed your order). ÉPICA AUDIO reserves the right to reject any order before completing it if the order is based on incorrect information or if there is insufficient stock. The products described on the Website are exclusively for personal end-use. Buyers may not sell or resell any of these products. ÉPICA AUDIO reserves the right, with or without notice, to cancel or reduce the quantity of products at its sole discretion.
All prices indicated for products available through the website do not include the applicable tax for each country. The taxes for each country are added to the price during the purchase process, handled by our reseller Fastspring. All reasonable measures will be taken to ensure that all prices displayed within the Website are correct; however, we cannot guarantee the absence of errors. In the event that an obvious error in the price of a product is detected, we will offer the buyer the opportunity to purchase the product at the correct price or cancel the order.
To make purchases on this site, you must follow the following steps by clicking on the corresponding field: To initiate the hiring process, it is necessary to confirm that you have read and accepted these Terms and Conditions. Select the product or service of interest and add it to your "shopping cart." Log in to the site or enter your email and password. If you are not registered and wish to do so, use the icon at the top right of our website that says "Login." Select the payment method. Once the order is placed, before proceeding to pay, you must read our terms and conditions and then accept by checking the box to approve our terms and conditions. a. A description of the product or service contracted. In the case of products, it will include the origin or place of manufacture of the product; brand, model, and submodel of the product; reference qualities such as dimensions, size, color, weight, number of units that make up the product, material, and content; basic function, warranties granted, capacities, performances, safety certifications, homologations, and regulatory compliance, safety warnings and contraindications, availability of authorized technical service. b. Applicable conventional warranties. c. Price. d. Payment method. f. Total value of the transaction (including shipping costs). g. Other conditions of the order. h. Possibility to print and save the order. i. A unique order number, with which it can be tracked online. j. Sending information to the registered email. k. The order will then automatically go through an identity confirmation process, always safeguarding the security and privacy of You and the hiring process, availability, validity, and quota of the selected payment method. l. Once the above is fulfilled, the contract will be perfected by charging according to the selected payment method, a written confirmation of the contract will be sent along with the purchase receipt and the corresponding invoice or receipt in electronic format, and the product will be dispatched according to the selected delivery model. m. The buyer's rights will not be affected, and no charges will be made without confirming their identity.
The payment methods that can be used on the Website, unless a different method is specified for specific cases and offers, will be as follows: Bank credit cards: Visa, Mastercard, American Express, Discover, JCB, UnionPay. Paypal Wire: USD, GBP, and EUR wires are available for use from most locations. Wire: CAD, JPY, CHF, NZD, PLN, and CZK wires are available only in countries that use that currency as their native currency. Caja Vecina (Bank State) and electronic transfer for Chilean customers. Buyers declare that they understand that these payment methods belong to third-party companies providing these services, independent and not linked to ÉPICA AUDIO. Therefore, the continuity of their service provision, as well as the correct functioning of their online payment tools and buttons, will be the exclusive responsibility of the companies providing these services and in no case of ÉPICA AUDIO. For doubts about the payment methods available through Fastspring, visit the following link: https://developer.fastspring.com/docs/payment-methods-accepted-by-fastspring
You, or your Designated Entity (collectively, "Customer"), are considering acquiring (or have already acquired) a license (the "License") for certain ÉPICA AUDIO Software Products on www.epicaaudio.com under an End User License Agreement with ÉPICA AUDIO ("EULA"). By accepting the EULA, you agree to (among other things) the terms and conditions set forth in this Cancellation Policy ("Policy") below. Capitalized words not defined here will have the meanings given in the EULA. Terms that apply when the Customer acquires their ÉPICA AUDIO License. ÉPICA AUDIO distributes its ÉPICA AUDIO Software Products to end-users both directly and through external distributors and resellers. When the Customer acquires their License directly from ÉPICA AUDIO, the following terms apply: a. No refunds, except as required by applicable law. If the terms of the License require the Customer to pay ÉPICA AUDIO a fee in exchange for the License, as is the case with the current basic commercial licenses ÉPICA AUDIO offers, Perpetual Licenses, the Customer will be required to pay such fee (the "Fee"), as well as any tax or transaction cost that may apply (the "Transaction Cost" and together with the Fee, the "Required Payment"). All Required Payments will be made using an acceptable payment method for ÉPICA AUDIO, at its sole discretion ("Acceptable Payment Method"). Payments are non-refundable, except as expressly required by applicable law. If the Customer has doubts about which law applies or what their rights are under applicable law, the Customer must consult with an expert or relevant government authority before acquiring the License to obtain advice on these matters. Terms that apply when the Customer acquires their License from a Third Party. When the Customer acquires their License from a third party, the financial terms of that transaction are solely between the Customer and that third party, except as required by applicable law. This means, among other things, that the third party will be solely responsible for: (a) processing fees, taxes, and other transaction costs, (b) processing any termination or refund request, and (c) processing renewals, except as required by applicable law. Customers should address only the applicable third party regarding such matters, except as required by applicable law. If the Customer has doubts about which law applies or what their rights are under applicable law, the Customer must consult with an expert or relevant government authority before acquiring the License to obtain advice on these matters. Changes to the terms of the Policy. ÉPICA AUDIO may, from time to time, change the terms of this Policy, at its sole discretion. In such case, ÉPICA AUDIO will post the new Policy on www.epicaaudio.com, and the new Policy will be effective immediately after such posting.
Products purchased through the website are subject to the shipping and delivery conditions provided during the purchasing process. The information and updating of the buyer's data regarding product shipment are their sole responsibility. Therefore, the parties agree that it will be the exclusive responsibility of the buyer to verify that their personal information is duly updated before placing an order. The delivery times are counted from the completion of the purchase. Responsability In no case will ÉPICA AUDIO be responsible for: The misuse that visitors to the Website may make of the exhibited products and contents, copyright, and intellectual property rights. Damages or potential harm that may be caused to buyers and/or web users by the eventual operation of search tools on the Website and/or their errors or search engine. Contents of the pages that buyers or web users may access with or without authorization from ÉPICA AUDIO. Access by minors or persons without capacity, under the terms of applicable law. Information from ÉPICA AUDIO or its services found on sites other than www.epicaaudio.com. The parties acknowledge and state that the computer platform provided by ÉPICA AUDIO may experience failures, and therefore, ÉPICA AUDIO does not guarantee the availability and continuity of the operation of the Website. Circumstances beyond ÉPICA AUDIO's control may result in the Website or the computer platform not being operational for a certain period. In such cases, ÉPICA AUDIO will seek to restore the Website as soon as possible, taking all reasonable measures to that effect, without incurring any type of responsibility. ÉPICA AUDIO will not be responsible for damages caused to the Website by the misuse and bad faith of You and/or Buyers, nor for the use of viruses or other elements in electronic documents stored on the computer systems of website users. ÉPICA AUDIO will also not be responsible for damages arising from the inappropriate use of the technologies made available, regardless of how these technologies are properly used. However, in the case of a double payment by the buyer on the site, ÉPICA AUDIO will refund the overpayment amount within 3 days following the receipt of the respective letter from the Buyer, attaching the originals of the additional payment receipts to the price of the purchased product. In login, registration, and communication with payment media companies, ÉPICA AUDIO uses digital security certificates (SSL) to encrypt communications. ÉPICA AUDIO does not manipulate or store financial data of its customers. This limitation of liability is broad and applies to damages of all kinds, whether direct, indirect, moral, loss of data, profits, or gains, loss or damage to property, and third-party claims, among others. In any case, ÉPICA AUDIO's liability, whether contractual, non-contractual, or legal, regarding You and the buyers of the Website, will not exceed the price actually paid by the Buyer in consideration for the respective product or products, without prejudice to what the Courts of Justice may determine.
Security Measures Implemented by ÉPICA AUDIO ÉPICA AUDIO has adopted effective and reliable security systems to protect the integrity and confidentiality of consumer transactions and payments. The information provided by You will be stored under high-security standards, treated in accordance with the law, and for the exclusive purpose of conducting transactions on the Website and improving the marketing of the offered products. The personal data provided by You is protected by technical and organizational measures such as the use of passwords, confidentiality measures, and clauses in contracts with our partners, and secure servers, among others. Your Responsibility Regarding the Information Registered on the Site ÉPICA AUDIO will take the necessary and prudent measures to safeguard the security of data and the secret password, such as information encryption systems, security certificates, or others that the company deems appropriate. In the event of changes in the information you have registered on the site, or in the case of any irregularities in transactions related to your identification or the payment method, or simply as a protective measure for your identity, our representatives may contact you via email to verify your information and attempt to prevent possible fraud. If we are unable to establish contact within a period of 72 hours, for your own security, your purchase order made on our site cannot be confirmed. We will inform you via email that your order has been canceled due to the inability to confirm your identity or the offered payment method. In addition, the records of the actions taken to contact you and finalize the transaction will be available in our offices for 30 days, allowing you to confirm the purchase order. Any inquiries can be made to contact@epicaaudio.com. However, You and/or the buyers are solely responsible for the loss, misuse, or unauthorized use of the validation code, whether by themselves or by third parties, after the purchase has been made in the manner expressed in the Terms and Conditions.
"You and/or the buyers guarantee that the information provided for the execution of the contract is truthful, complete, accurate, and up-to-date. In accordance with Law 19.628, the personal data provided on the Website will become part of an ÉPICA AUDIO database and will be intended solely for use in accordance with the purposes that motivated their delivery, especially for general communication between the company and its registered users, validating purchase data, completing delivery, and responding to inquiries. In no case can personal data be communicated, assigned, or internationally transferred to third parties, except to persons or companies related to ÉPICA AUDIO. Personal data will be processed as described in our Privacy Policy, which you can consult at the following link > Privacy Policies ÉPICA AUDIO never requests personal or financial data through email. ÉPICA AUDIO presumes that the data has been entered by its owner or by a person authorized by them, as well as being correct and accurate. You and/or the buyers, by accepting these Terms and Conditions, declare that personal data provided through online forms on the ÉPICA AUDIO website can be used for subsequent offers different from those offered on the website. Notwithstanding the foregoing, ÉPICA AUDIO guarantees to You the free exercise of your rights to information, modification, cancellation, and blocking of your personal data established in Law 19.628. Therefore, buyers may make requests related to these rights, and within a maximum period of two consecutive days, ÉPICA AUDIO must respond and effectively implement this request."
"You, as the manual recipient of electronic documents, in accordance with Exempt Resolution No. 11 of February 14, 2003, from the Internal Revenue Service (SII), declare and accept that: By approving these terms and conditions, You authorize the company ÉPICA AUDIO, Tax ID No. 77.875.176-3, so that the corresponding tax document of the transaction is delivered to You only by electronic means. Similarly, You authorize that the notice of publication of the tax document be sent to You via email. In accordance with the indicated regulations and in case You require it to support accounting information, You assume the following obligations regarding these tax documents: Print the electronically received documents for each tax period immediately upon receipt from the issuer; Print the document in the size and format it was generated; Use original white paper of minimum size 21.5 cm x 14 cm (1/2 letter) and maximum size 21.5 x 33 cm (legal); Print in a quality that ensures the legibility of the document for a minimum period of 6 years, as established by current legislation on the subject. This printing will be done using laser or inkjet printing, unless a different authorization or norm is established in this regard. SCOPE OF THE CONDITIONS INFORMED ON THE SITE While they appear on this site, the prices informed will be available to you, even if they are not the same as those offered through other ÉPICA AUDIO sales channels, such as physical stores, catalogs, television, radio, or others. However, the prices are applicable for the delivery city. If, once a product is added to the shopping cart, the delivery address is changed to a different city, the total price of the product will change according to the taxes corresponding to that city. Any changes in the information published on this site, including goods, services, prices, stocks, and conditions, promotions, and offers, will take place before receiving a purchase order and will only refer to future transactions, without affecting acquired rights of consumers in any case. The promotions offered on the website may not necessarily be the same as those offered by ÉPICA AUDIO through other sales channels. In promotions consisting of free or discounted delivery, it will be made to the same place to which the purchased product is dispatched unless the buyer requests, when accepting the offer, that the products be sent to different addresses, in which case they must pay the shipping cost for both products. You cannot participate in these promotions without purchasing all the products included in them."
You agree that the content of the Website, including, among other things, texts, graphic material, drawings, images, programs, files, graphics, videos, photographs, sounds, messages, and other information, is protected by copyright in favor of ÉPICA AUDIO, as well as trademarks, logos, distinctive signs, patents, authorizations, industrial secrets, or other industrial property rights owned by ÉPICA AUDIO, all in accordance with the current laws of Chile and international treaties. Reproduction, modification, distribution, transmission, republication, display, performance, or use of the content of the Website or any of the elements protected by intellectual property rights without the prior written authorization of the legal representative of ÉPICA AUDIO is strictly prohibited, so the acceptance of these Terms and Conditions as well as the purchase of products can never be understood as constituting any license in favor of You. The use of data tools, robots, or any other similar tool for the collection and extraction of data from the Website is not allowed, nor is the use of frames to link any part of the Website, without the prior written authorization of the legal representative of ÉPICA AUDIO. Framing or using framing techniques to enclose any trademark, logo, or other registered or patented information (including images, text, page layout, or form) of ÉPICA AUDIO without our prior written consent is not allowed. Meta tags or any other "hidden text" using the name or trademarks of ÉPICA AUDIO cannot be used without the prior written authorization of this company. Misuse of this site or these trademarks, licenses, or patents is prohibited, without prejudice to the exceptions expressly stated in the law.
These Terms and Conditions are governed by Law No. 19,496 on Consumer Rights Protection and must be interpreted in accordance with Chilean laws. Any dispute arising from the interpretation, validity, and/or execution of these Terms and Conditions will be subject to Law No. 19,496 on Consumer Rights Protection and the jurisdiction and competence of the competent courts. All disputes arising from these Conditions or ÉPICA AUDIO's services, whether presented as a claim or lawsuit, will take place solely in Santiago, Chile, and by this act, such legislation, jurisdiction, and the establishment of the courts are accepted, waiving any objection regarding the inconvenience of the forum. Additionally, ÉPICA AUDIO acknowledges adherence in all its parts to the Good Practices Code for E-Commerce of the Santiago Chamber of Commerce, which is available at https://www.ecommerceccs.cl/wp-content/uploads/2021/12/CBBPP-2021.pdf